Home / Refund & Cancellation Policy
IJ Travel Tours acts as an Appointed Agent for Brightsun Travel (UK) Limited (ATOL 3853). When you book travel services through us, your contract is with the principal service provider (e.g. the airline or tour operator). Therefore, all refunds and cancellations are governed by that provider's own terms and conditions.
Important: We act as an intermediary only. We cannot override airline or provider policies. Any refund amount is determined solely by the airline's fare rules and the provider's cancellation policy.
Critical notice: Cancellations are only effective from the date and time we receive your written notification. Verbal cancellations over the phone are not accepted without written confirmation.
Fees vary significantly by airline, fare type, and how close to departure you cancel. Budget airlines, sale fares, and promotional tickets are often 100% non-refundable.
Once an airline or provider approves a refund, we process it back to your original payment method. Airline refund timelines typically range from 4–12 weeks, depending on the provider.
Booking deposits, card processing fees, and most discounted or promotional fares are non-refundable.
Important: Name changes are NOT permitted on most airlines. Name corrections (minor spelling errors) may be allowed with proof of passport.
Flight-inclusive packages booked through us are protected under ATOL 3853 (Brightsun Travel (UK) Limited). You will receive an ATOL Certificate at the time of payment — keep this document safe as it is required for any claim.
We assess compassionate and medical cancellation requests case-by-case, subject to the airline or provider's own policy.
IJ Travel Tours (a trading name of DASIQ LTD) — Refunds Department
Office 749, 85 Dunstall Hill, Wolverhampton, WV6 0SR, UK
Phone: 0204 584 2433 · Email: info@ijtraveltours.com
Speak to our team directly — we're happy to explain anything in plain English.
